Thanks Mobil

What a Friday night! This one actually started on Wedsday. We had an irrate customer come in layaway and give our associate a hard time. I heard about it after, and there was a problem with his name. It was not the same one on the computer as on his ID. The address was differant too. The guy final left. Came back on Thursday night and I got to hear the whole thing as our Assistant Manager Cameron tried to explain that if the name and address did not match, we cannot refund the layaway by canceling it. The associate who put it on was off, so there was no other way to verify who he really was. Makes sense, right? The customer argued more and wanted all of our last names. Cameron was saying that we do not have to give our last names out and that we would discuss it with the store manager in the morning. The customer was going to call the cops. Cameron said go ahead and they would tell him the same and escort him out. So last night he returns. No cops, no attitude this time. The associate who put the layaway on was there, and we were able to refund his money to him. We leave the layaway, Cameron mentions he wants a drink and I go out for my ciggerette break. Just as I get ready to go in, he comes out. I spend another 10 minutes outside with associates waiting for him to leave so I know they will be ok.
The next problem as we go in are kids fooling around in the sporting goods area. So we head over there. About 10 of the 16-18 year olds look at Cameron, flanked by the two supports, and break it up. They buy a football and go outside to play in the lot. Cameron has to call the cops to get them out. By now he is ready to lose it. I go to change the camera tapes with him and tell him it's nothing really. I worked at Mobil for 6 years. It trained me for the stress of kids and rude customers, to be polite about them all. We then discussed me becoming an assistant manager myself and how he will give me a recommendation for it. He has been on overnights for 2 weeks or so. I have already made an impression on him as a good worker, and last night keeping calm was the best. So I have to say thank you to my old asshole bosses for pushing me over the limit and treating me like shit. Also to all the shitty customers I had for training me for this job now.
Other than that, there is not much happening right now. Tired with all the work now. Five nights at 9 hours is killing the feet. The sleep sucks lately. But there is a lining on the cloud. Not sure if it is silver, but there is a lining. Cameron also mentioned that since I am a support, I am pretty much a shoe in for the advancement. They would rather have me than someone off the street. So even Evil Fran has to get some thanks from me. She is teaching me to be more paitent than I thought I could be. So until later.............Thanks to all the assholes.